Privacy Policy

Three Valleys Tree Care is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, contact us, use our services or otherwise communicate with us.

Three Valleys Tree Care provides professional tree surgery, tree care and grounds services across Herefordshire, Gloucestershire, Worcestershire and surrounding areas.

1. Who We Are

For the purposes of UK data protection law, Three Valleys Tree Care is responsible for the personal information we collect and process in connection with our business and website.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

2. Information We Collect

We may collect personal information when you contact us, request a quotation, arrange a site visit or use our services.

This information may include:

• Your name
• Email address
• Telephone or mobile number
• Property address or postcode
• Details of the service you require
• Information included within your enquiry or message
• Photographs or videos you send to us, including photographs sent through WhatsApp
• Details relating to quotations, appointments and work carried out
• Payment, invoice and transaction information where applicable
• Records of communications between you and Three Valleys Tree Care
• Technical information such as IP address, browser type, device information and website activity where collected through cookies or similar technologies

We only collect information that is reasonably necessary to provide our services, respond to enquiries and operate our business.

3. How We Collect Your Information

We may collect personal information when you:

• Complete a quotation or contact form on our website
• Telephone, email or message us
• Contact us through WhatsApp
• Send photographs for an initial assessment
• Request a site visit
• Accept a quotation or instruct us to carry out work
• Make a payment
• Communicate with us before, during or after a project
• Browse or interact with our website

Some technical information may also be collected automatically through cookies and similar technologies.

4. How We Use Your Personal Information

We may use your information to:

• Respond to enquiries
• Provide quotations and estimates
• Arrange site visits
• Assess tree care, tree surgery, hedge maintenance or other work you have requested
• Contact you about an enquiry, quotation or booking
• Provide and manage our services
• Send invoices and process payments
• Maintain records relating to completed work
• Provide customer support
• Deal with complaints or disputes
• Improve our website and services
• Protect our website and business against fraud, misuse or security threats
• Meet legal, regulatory, insurance, accounting and tax requirements
• Send marketing communications where you have consented or where otherwise permitted by law

We will not sell your personal information to third parties.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful reason for using your personal information.

Contract and Pre-Contractual Steps

We may process your information where this is necessary to provide a quotation, arrange a site visit, carry out work you have requested or otherwise perform our agreement with you.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your privacy rights.

Legal Obligation

We may process information where necessary to comply with legal, accounting, insurance, health and safety or regulatory requirements.

Consent

Where consent is required, such as for certain marketing activities or cookies, we will ask for your permission. You may withdraw your consent at any time.

6. Photographs and WhatsApp

You may choose to send us photographs or videos of trees, gardens, properties or work areas to help us understand the services you require.

Where you send information through WhatsApp, your information may also be processed by WhatsApp and its service providers in accordance with their own privacy policies.

Please avoid including unnecessary personal or sensitive information within photographs or messages.

We will not use photographs of your property for promotional purposes without an appropriate legal basis or permission where required.

7. Sharing Your Personal Information

We may share personal information where reasonably necessary with trusted organisations that help us operate our business.

These may include:

• Website hosting providers
• Website maintenance and IT providers
• Email and communication service providers
• Accounting or bookkeeping providers
• Payment service providers
• Professional advisers
• Insurers
• Contractors or suppliers involved in delivering agreed services
• Analytics or website technology providers
• Government authorities, regulators or law enforcement agencies where legally required

8. International Data Transfers

Some technology providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate protections are in place as required by UK data protection law.

9. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on:

• The purpose for which it was collected
• Whether you become a customer
• The nature and duration of the work carried out
• Accounting and tax requirements
• Insurance requirements
• Legal limitation periods
• Whether information may be needed to resolve a complaint or dispute

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where reasonably practicable.

10. Marketing Communications

We may occasionally contact existing or prospective customers about relevant Three Valleys Tree Care services where we have permission or another lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting
info@threevalleystreecare.co.uk.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Where required by law, optional cookies will only be used in accordance with your cookie preferences.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction

No internet-based system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is used
• Object to certain types of processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent
• Object to direct marketing

To exercise your rights, contact
info@threevalleystreecare.co.uk.

14. Complaints

If you have concerns about how Three Valleys Tree Care handles your personal information, please contact us first so we can try to resolve the matter.

You also have the right to raise a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Three Valleys Tree Care is not responsible for the privacy practices, security or content of third-party websites.

16. Children’s Privacy

Our website and services are not specifically intended for children. We do not knowingly collect personal information from children unless it is reasonably necessary and appropriate in connection with our services.

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on our website together with the date it was last updated.

18. Contact Us